Deliveries

What should I do if my order hasn’t been delivered yet?

We are based in The Republic of Ireland and ship regular or tracked post worldwide. Transit time to USA 5-7 working days, Australia 5-7 working days, UK and Europe 2-3 working days. (Working days are listed as business days and does not include weekends) If you have not received your order in 14 days, please contact us.

How does your standard delivery service work?

We are based in The Republic of Ireland and ship regular or tracked post worldwide. Transit time to USA 5-7 working days, Australia 5-7 working days, UK and Europe 2-3 working days. (Working days are listed as business days and does not include weekends).

Can I track the delivery of my order?

Regular, free postage is done without tracking numbers. This is not registered or insured, to keep your purchase as affordable as possible. If you would prefer your item sent by 'Track and Trace' registered post, you can select that option at checkout. Track and Trace will cost an additional €10.

Orders

How long will it take for my order to arrive?

All items are made to order so please allow up to 14 days after your order being placed for your order to be shipped. Transit time to USA 5-7 working days, Australia 5-7 working days, UK and Europe 2-3 working days. (Working days are listed as business days and does not include weekends).

Can I cancel my order after I’ve placed it?

If you need to cancel, you can do so if your order has not been shipped. If you wish to cancel an order please contact us.

Can I amend my order after I've placed it?

If you need to amend, you can do so if your order has not been shipped. If you wish to amend an order please contact us.

Do you accept wholesale orders?

Yes, we supply shops worldwide. We offer generous discounts for bulk orders; ideal for corporate gifts and wedding favors, etc.

Do you accept custom orders?

We would be delighted to amend any design (colour, material used, size, etc) to suit your requirements. Contact us for instruction and pricing.

Returns

What is your returns policy?

If, for whatever reason, an order has to be returned, please contact us first and we can discuss how best to rectify it.

How will I know when you’ve received my returned item?

Once a returned order has been received, we will send you an e-mail confirmation.

Can I return an item for an exchange instead of a refund?

Items can be returned for exchange with all shipping costs paid by the buyer, please contact us first before any items are returned.

General

Where are you based?

Juno James is based in Dublin, Ireland and we ship worldwide.